Reach out via the form below, call us directly, or browse our frequently asked questions. Our team is here for you.
Phone +40 21 316 7840
Email contact@cloudsync-solutions.ro
Office Hours Monday – Friday, 09:00 – 18:00 EET
Address
Str. Barbu Văcărescu 164A
Sector 2, București 020285
România
Business and Enterprise customers can reach our priority support line 24/7 via the customer portal. SLA response times apply.
Answers to the most common questions about the CloudSync platform.
Log in to the CloudSync customer portal, navigate to Account > API Keys, and click "Regenerate Key" next to the key you want to replace. Note that the old key is invalidated immediately — update any applications or scripts that use it before regenerating. You can create multiple named keys per account for easier rotation.
CloudSync currently operates data centers in Bucharest (RO-BUC1), Frankfurt (DE-FRA1), and Warsaw (PL-WAW1). All three regions are interconnected via a private backbone network. Additional regions in Paris and Amsterdam are planned for Q4 2026. You can deploy resources in any region from the same account dashboard.
Auto-scaling monitors CPU utilization, memory pressure, and network throughput on your Virtual Machine groups. When a defined threshold is breached for a configurable period (default: 3 consecutive minutes), the platform provisions additional instances from your designated machine image. Scale-in events follow a cool-down period to prevent oscillation. You set minimum and maximum instance counts; CloudSync handles the rest.
Our SLA covers availability of the compute, storage, and CDN services as measured at the platform edge. Starter plans include a 99.9% monthly uptime SLA (approximately 8.7 hours of permitted downtime per month). Business plans guarantee 99.99% (approximately 52 minutes). Enterprise plans can be negotiated up to 99.999%. Credits are issued automatically for downtime that exceeds the guaranteed threshold.
CloudSync provides a Migration Toolkit available to all paid plan customers. The toolkit supports import of VM disk images in OVF, VMDK, and raw formats, as well as S3-compatible object storage buckets via rclone integration. Our documentation walks through step-by-step migration paths from AWS, Azure, and Hetzner. Enterprise customers are assigned a dedicated migration engineer at no additional cost.
Yes. All CloudSync data centers are located within the European Union. We act as a Data Processor under GDPR and are happy to sign a Data Processing Agreement (DPA) — available on request from our legal team at legal@cloudsync-solutions.ro. We perform annual third-party security audits and maintain ISO 27001 certification across all three regions. Customer data is never transferred outside the EU without explicit consent.
Every customer gets reliable help. Higher plans get faster responses and dedicated engineers.
Included with all plans — Free
Access to our community forum, public documentation, and knowledge base. Best-effort response times from both the CloudSync team and the wider user community.
Included with Business plan
Ticket-based support with a guaranteed first-response time of 4 business hours. Access to our engineering team for technical escalations. Phone support during business hours (Mon–Fri 09:00–18:00 EET).
Included with Enterprise plan
A named support engineer assigned to your account. 24/7 emergency response with a 1-hour SLA. Quarterly business reviews, proactive capacity planning, and direct escalation to the product team.